Refund Policy

At Energy Support Solutions, we strive to provide our customers with high-quality products and services. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines our procedures for handling refund requests to ensure fair and transparent transactions.

Eligibility for Refund:

Refunds may be issued under the following circumstance:

• Product or Service Defect: If a product or service purchased from Energy Support Solutions is found to be defective or not functioning as described, customers are eligible for a full refund.

Refund Process:

To request a refund, customers must contact our customer support team at (302) 722-6066 and provide details of the purchase and the reason for the refund request. Our team will review the request and, if eligible, process the refund within 4 days.

Refund Method:

Refunds will be issued via the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made at our discretion.

Non-Refundable Items:

Certain products or services may be exempt from refunds, including:

• Downloadable software or digital products that have been accessed or downloaded.
• Services that have been fully rendered or provided.

Contact Us:

If you have any questions or concerns regarding our Refund Policy or the refund process, please contact us at (302) 722-6066. Our customer support team is here to assist you and ensure a satisfactory resolution to your request.